Online Application FAQs

  • by AGD PACE Representative
  • Oct 18, 2018

Q: I want to apply for national PACE approval for the first time. How do I sign in?
A: You will need a provider ID number to access the application. Please click here to get an ID. The provider ID will be associated with your organization, but the main contact person’s email address is required. Once an ID is assigned you can log onto the AGD web site ( and access the application. We recommend you review the AGD PACE Guidelines, Preparing for the Application, General Information and Step-by-Step Guide before accessing the application for the first time.

Q: I’ve had PACE approval in the past and want to re-apply. How do I sign in? 
A: Sign onto the AGD website using your provider ID credentials and click on the blue APPLY NOW button on the Apply for National PACE Approval page of the AGD website. If you have forgotten your provider credentials or need help logging in please email, or call 888.243.3368, ext. 4114, or ext. 4335, for assistance. We recommend you review the Preparing for the Application, General Information and Step-by-Step Guide before accessing the application for the first time.

Q: I didn’t save my work. Did I lose everything?
A: The system will automatically save your work every time you go to a new page. If you think you need extended time to answer a question we recommend you click on the SAVE AND CONTINUE EDITING button found at the bottom of each page.

Q: Can I pay the application fee by check?
A: Applicants are encouraged to use their secure PayPal account or a credit card to pay the application fee. If you are unable to submit payment electronically contact the AGD at

Q: What types of documents can be uploaded to the application?
A: You can attach any electronic document to the application. We recommend saving all documents as a .pdf, but the application will accept Word, .jpg, Excel and any other standard electronic document. We recommend you review the Preparing for the Application document before accessing the application so that you will have all the required documentation handy before starting the application.

Q: Can I access past applications?
A: Past applications have not been added to the new online system, but once you have completed the new online application you can download the completed application for your records. AGD will archive all approved applications. Archived applications can emailed upon request.

Q: I already started the paper/.pdf application. Can I still send it in?
A: AGD will accept paper/emailed applications through Dec. 31, 2018. After that all applicants will need to use the new online application. Even if you have started your application, we encourage you to go to the online version. The questions and documentation is very similar, and by completing it online you will know that you will be able to access the archived copy in the future.

Q: Have the questions on the application changed? 
A: Yes, you will see some minor modifications to the questions.

Q: Once I submit my application, will I be notified when it is accepted. 
A: The application process will remain the same. Once you submit your application and payment you will receive an email notification that we have received it. Staff will continue to conduct a staff review to ensure the application is complete. If staff discovers any missing information you will be contacted.  Otherwise an email notification will be sent confirming that the application is being sent to the PACE Council for review and when you can expect a decision. Decision letters will continue to be sent via U.S. Post office.  Please review the posted schedule for typical review and decision cycles.

Q: Can I change my application after it has been submitted?
A: Yes, if you need to make any changes to your application you can edit it. You will need to contact the AGD at, or 888.243.3368. ext. 4114, or 4335, and staff can make your submission available to you again.

Q: Can I change my application after it has been approved?
A: No once an application has been reviewed and approved by the PACE Council changes cannot be made. Applications will be archived by AGD. It is recommended that once an application is completed applicants download and save an electronic copy for their files.

Q: Can I save a copy of the application for my files?
A: Yes. Once an application has been started you can download and save it to your computer at any time by clicking on the DOWNLOAD APPLICATION button from the first page of your application.

Q: My question isn’t answered here. Is there someone I can contact for help?
A: Yes. You can email with questions, or call AGD at 888.243.3368, ext. 4114 or ext. 4335. Office hours are 8:30 a.m. to 5:00 p.m., Monday – Friday, Central time.