Dental Professional Liability Claims and Licensing Board Actions: Trends and Risk Management

Oct. 5, 2018 at 1:00 PM - 2:00 PM


More than $89 million was paid in indemnity for professional liability claims on behalf of dentists during the 5-year analysis. It is our intention that by identifying areas of high claim frequency and financial severity, where dentists are most at risk for professional liability claims, dentists can concentrate their risk management efforts to improve patient safety, enhance quality of care, and reduce risk and error. Selected claim scenarios will be discussed.

Course Objectives:

  • • Understand current dental professional liability claim trends.
  • • Describe the procedures, allegations, injuries and other loss types most frequently related to dental claims.
  • • Identify/implement actions to improve patient safety and reduce liability risks.
  • • Describe the most frequent causes of dental licensing board actions and steps to take if an action is filed against the dentist.

Jennifer Flynn, CPHRM, Risk Manager, Dentist's Advantage 
Ronald R. Zentz, RPh, DDS, FAGD, CPHRM, Dental Risk Control Consulting Director, CNA Healthcare 

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